CARLA SECRET | Full Face Palette

Shipping & Returns

Shipping:

• 
  We process your orders promptly and ensure safe delivery to your address.
  
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  Shipping charges may apply separately and will be displayed at checkout.
  
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  Delivery times may vary depending on your location.
  

Returns & Exchanges:

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  If you receive a defective or damaged product, please contact us within 12 hours of receiving your order.
  
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  Returns and exchanges are accepted within 7 days of delivery, provided the product is unused and in its original packaging.
  
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  A 250 charge applies for all exchanges, which covers return shipping costs.
  

Return Process:

1. Contact us via email or the contact form with your order details and issue.
   
2. If your return or exchange is eligible, we will guide you through the next steps.
   
3. Refunds or replacements will be processed once the returned product is received and inspected.
   

Important:

• Due to hygiene reasons, opened or used makeup and skincare products cannot be returned or exchanged unless defective.
  
• Shipping charges are non-refundable unless the return is due to our error.
  

Thank you for shopping with us! If you have any questions, please feel free to contact us.

Return Policy

We want you to be completely satisfied with your purchase. If you experience any issues with your makeup or skincare products, please contact us within 12 hours of receiving your order.

Returns are accepted within 7 days from the date of delivery under the following conditions:

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  The product is unused, unopened, and in its original packaging.
  
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  The product shows signs of damage or defect upon arrival.
  

How to initiate a return:

1. 
   Contact our customer support within 12 hours after receiving the product via email or our website contact form.
   
2. 
   Provide your order number, product details, and a clear photo of the issue.
   
3. 
   Our team will guide you through the return process.
   

Refunds:

Once we receive the returned product and verify the issue, we will process your refund within 5-7 business days. Shipping charges are non-refundable unless the return is due to our error.

Note: For hygiene reasons, opened or used makeup and skincare products cannot be returned unless faulty.

Thank you for shopping with us!